We believe that brands have a profound power to build connectivity through e-commerce. We're working to change commerce for the better!loopreturns.com Columbus, OhioJoined September 2017
Transparency in fulfillment is key 🔑
This week we are talking to @CaseyA about what happened during Shipaggedon and the future of shipping and fulfillment.
🎧 Full episode - podcasts.apple.com/us/podcast/ref…
What online return experiences do shoppers love?
We asked, and you shared 😀
Here are the 5 most popular answers. Is your favorite on the list?
loopreturns.com/blog/the-5-mos…
"We throw the one close ticket metric out the door"👋🚪
This week we are talking all about turning your ecommerce CS team into a hub of information for the entire company.
Listen to the full episode 👇 podcasts.apple.com/us/podcast/cre…
How does your return policy stack up?
Is it driving exchanges and reducing refunds?
Our latest report will show you how you compare to brands in your industry 👇
loopreturns.com/the-ecommerce-…
We surveyed online shoppers to find out what's most important for them to find in your return policy.
Here are the top 5👇
Number one is probably obvious to most of you. 😏
loopreturns.com/blog/the-5-mos…
"We see well over 100% increases in LTV from customers who have experienced a return vs. those who have not."
This week on The Exchange we are talking returns from a CFO's perspective 👇
🎧 open.spotify.com/episode/4lWs8G…
64% of shoppers think online returns are confusing/time-consuming ⏲️
We launched Printerless Returns to solve that problem 👇
youtu.be/79_4bSrlE8E@joevancena is taking you on a tour.
What did ecommerce learn in 2020 and what learning should we apply to 2021?
We have Aaron Spivak from @HushBlankets on The Exchange to talk about both.
Spoiler… Retention is key 🔑
Full episode 🎧 Link to the apple podcast episode 🎧
⭐ Introducing Printerless Returns ⭐
🖨️ 30% of shoppers don’t have a printer, give them another option.
📱100% of shoppers have a phone, just give them a QR code.
🏬 They drop the item off at one of 11,000 drop-off locations
🙌 Done!
Learn more - hubs.ly/H0DjKF10
Are you a socially conscious brand?
What about product or experience-focused?
Your return policy should match seamlessly with your brand's mission/vision. 👇
loopreturns.com/blog/how-to-cr…
Ecom sales were record-breaking during #BFCM (up 76% from last year according to @Shopify!) but that also means a much higher volume of online returns come January.
Our friends at @LoopReturns have a ton of great tips to help you prepare: wonderment.cc/return-season-…
How do you choose what content topics to pick?
@bandholz is sharing how to find the best topics for your Youtube content.
"Your ideation gets a lot easier the more you create. Even though you would think it's the opposite."
🎧 podcasts.apple.com/us/podcast/how… 🎧
On the surface, a refund doesn’t seem like a big deal.
After all, you’re just losing the value of the item that was returned, right?
Unfortunately, that’s not the case.
Here's the TRUE cost of a refund. 👇
loopreturns.com/blog/the-true-…
Customer experience...
Everyone is talking about it, but how are the best approaching it?
Tomorrow we are hosting a live panel to discuss it all.👇
hubs.ly/H0Ccbs90
1. Define customer experience 🤔
2. How to measure it 📏
3. Good vs Great experiences 😍
4. Live Q/A ❓
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co-founder and fka ceo at @loop