Direct Line @DirectLine

Solving problems is what we do. Official account for Direct Line Insurance. directline.com United Kingdom Joined August 2012

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Direct Line @DirectLine

14 hours ago

@LindaPatti Let's have a look at this for you, Linda. Please send your policy number on the link below.

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Direct Line @DirectLine

14 hours ago

@Roy1976hot Hi, we are part of the same group of insurance companies, although we do still operate as separate brands. Hope this helps.

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@mumbo_ Hi Claire. We're sorry we've given you cause to complain. You can raise any concerns by sending us a private message using the link below. Alternatively, you can do this via the online form at directline.com/complaints, and find out more information on our complaints process.

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Direct Line @DirectLine

3 days ago

@Clewes85Ian Hi Ian, we're sorry to see you're still waiting to hear back. We're not able to help with claims over here I'm afraid, but you can reach our team on 0345 246 0609, who can look into this for you.

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Direct Line @DirectLine

3 days ago

@Deebhoy Hi Damien. It concerns us to see this and we'd like to help. Please can you DM us on the link below?

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Direct Line @DirectLine

a week ago

@SomeUKTeslaGuy Please drop us a message, using the link below, and we can help check your quote.

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Direct Line @DirectLine

2 weeks ago

@jamiesidney72 You should be able to connect to a person, but you can also email the team at [email protected].

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Direct Line @DirectLine

2 weeks ago

@jamiesidney72 They'll be able to advise how to help in the circumstances, Jamie. We're sorry we're unable to help further here.

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Direct Line @DirectLine

2 weeks ago

@jamiesidney72 We're unable to help with claims here, Jamie. Please give the team a call and they'll do their best to help with your concerns.

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Direct Line @DirectLine

2 weeks ago

@sometimesyouwin Each brand does differ in terms of cover, and how the policies are priced, so it's not unusual to see a difference in price. If you'd like any further help with your renewal, just drop us a message in private.

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Direct Line @DirectLine

2 weeks ago

@sometimesyouwin We can only help with Direct Line insurance here, Ad. We're here if you'd like further help with your policy.

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Direct Line @DirectLine

2 weeks ago

@sometimesyouwin We're happy to help with your Direct Line policy here, Ad. If you would like us to review your quote, please get in touch on the link below.

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Direct Line @DirectLine

2 weeks ago

@sometimesyouwin Churchill is our sister company, but the policy will differ. There are many factors that affect the price which are constantly reviewed, so even though your details haven't changed, the way we rate them might have. We'd be happy to take a look at the quote, just send us a DM.

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Direct Line @DirectLine

2 weeks ago

@HandsJake60096 Hi Jake. We’re concerned to see this. If you please contact our team at @DLMotability, they’ll be happy to help.

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Direct Line @DirectLine

2 weeks ago

@skldjskl35j399 If you've referred the case to the Financial Ombudsman Service, you'd need to contact them directly to find out the next steps, on how to take the matter further. We hope you manage to get this all sorted.

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Direct Line @DirectLine

2 weeks ago

@skldjskl35j399 You have the option to take the matter further if you remain unhappy once we've given you our response to your complaint. You can find information regarding this on your final response letter, that you case handler will send to you once your complaint is closed.

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Direct Line @DirectLine

2 weeks ago

@skldjskl35j399 We're sorry to see this, JP. We've left a link to our website, where you can raise this as a complaint. We've several ways to raise this, including an online complaint form available on the site. directline.com/complaints

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Direct Line @DirectLine

2 weeks ago

@lord_brouhaha We're sorry to see what's happened and we'd like to help put this right. Please drop us a message on the link below, so we can look into this for you.