Zigpoll @zigpoll

🚀 On-site, email, and SMS surveys. Post purchase surveys. Powerful @Shopify App. @Klaviyo Integration. 100M+ surveys completed & analyzed. Use for CRO & more. zigpoll.com Joined March 2019

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Zigpoll @zigpoll

a day ago

Ben Gordon, who runs the brand Yays, on the apps he won't operate without: "Zigpoll, to get direct insight into what users are thinking post-purchase or on exit. I don't check Google Analytics ever." Ask your customers directly and you stop guessing.

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Zigpoll @zigpoll

3 days ago

New: Zigpoll now connects with Attentive. Send survey answers straight into your SMS audience. Group customers by what they actually told you, not just what they tapped. The data you collect, working inside the texts you already send.

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Zigpoll @zigpoll

4 days ago

Your customers know things your dashboards don't. What almost stopped them from buying. Why they almost didn't return. What they wish you carried. Three questions, three insights no analytics tool can replicate.

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Zigpoll @zigpoll

5 days ago

Two questions every site relaunch needs: 1. "What works?" 2. "What confused you?" Most brands only ask one. The ones that ask both iterate twice as fast. Steal the framework. Add to your homepage post-launch.

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Zigpoll @zigpoll

6 days ago

New: filter categories for survey targeting. Show different surveys to different audience segments based on customer attributes, page context, or behavior signals. Targeting that adapts to who's actually viewing.

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Zigpoll @zigpoll

a week ago

New: progressive survey creation wizard. Step-by-step setup for new users. Pick a goal, pick an audience, pick a delivery method, edit the questions, go live. Built because too many users were dropping off during initial setup. Now they aren't.

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Zigpoll @zigpoll

a week ago

Brands spend weeks designing the "perfect" survey. Their competitors launched a basic one and already have 500 responses. The same questions work across every brand. The data is the value, not the exact wording. Stop overthinking. Start collecting.

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Zigpoll @zigpoll

a week ago

Old way to analyze survey responses: → Export CSV → Pivot table → Triple-check for errors → Wait for the analyst New way: → "Break down responses by age 65+" → 10 seconds later: done MCP lets you ask your survey data questions in plain English through Claude or ChatGPT.

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Zigpoll @zigpoll

a week ago

NPS is fine. But if "Why did you give that score?" isn't your follow-up, you're reading a thermometer and ignoring the diagnosis. The score is the headline. The text answer is the story.

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Zigpoll @zigpoll

2 weeks ago

New in Zigpoll: search all survey responses and participants instantly. Find any response by keyword. Locate participants by metadata. No exports, no spreadsheets. Built because even we couldn't navigate our own data fast enough.

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Zigpoll @zigpoll

2 weeks ago

New: A/B test your surveys. Split visitors 50/50. Compare response quality. Optimize your questions the same way you optimize your landing pages.

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Zigpoll @zigpoll

2 weeks ago

New: Synthetic Surveys. Test your questions against AI-simulated audiences before deploying to real customers. Describe your goal → simulated responses → adjust → live with confidence. No wasted data. No bad first impressions.

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Zigpoll @zigpoll

2 weeks ago

Klaviyo property mapping is one of Zigpoll's most useful integration features. Map any survey question to a custom Klaviyo property. Push real customer answers into your segmentation in 30 seconds. Build flows from intent, not behavior.

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Zigpoll @zigpoll

2 weeks ago

~14% of new signups now come through AI tools (ChatGPT, Claude, Gemini). A channel most ecom brands aren't measuring yet. Add "AI assistant" as an option in your post-purchase survey. The data will surprise you.

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Zigpoll @zigpoll

2 weeks ago

Product page surveys are the most underused CRO tool in ecommerce. 4 questions: → "What questions do you still have?" → "Which variant is confusing?" → "Who are you comparing us to?" → "What would make you more confident?" Insights only available while they're shopping.

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Zigpoll @zigpoll

2 weeks ago

Educational quizzes on product pages: ask a question that surprises the visitor, deliver a useful fact, recommend the right product. Supplements: dosage education. Skincare: skin type matching. Pet food: life-stage nutrition. 3% absolute lift in conversion is common. CRO that compounds.

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Zigpoll @zigpoll

3 weeks ago

"Is this a gift?" One question. Catches 20-30% of purchases (yes, even outside Q4). Different email flows. Different LTV signal. Different segmentation. Most brands never ask. The ones that do build a segment competitors can't see.

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Zigpoll @zigpoll

3 weeks ago

Survey timing matters more than survey design. Same questions, asked at the wrong moment: 3% response rate. Same questions, asked at the right moment: 40%+ response rate. The brands getting the most data aren't asking better questions. They're asking at better times.

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Zigpoll @zigpoll

3 weeks ago

Open-ended survey questions get 80-90% substantive responses when asked specifically. "Do you have feedback?" = noise. "What almost stopped you from buying?" = ad copy, headlines, segmentation gold. The framing makes the data.

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Zigpoll @zigpoll

3 weeks ago

Survey responses → Klaviyo segments, automatically. Gift buyers, NPS detractors, attribution sources, custom answers. Every response feeds a segment for distinct flows. Segmentation built on what customers told you, not what they clicked.