ReplyRight @ReplyRightPro

Joined February 2026

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ReplyRight @ReplyRightPro

3 months ago

@claudeai When support loops, ask: ‘What exact evidence do you need to approve this?’ Then send it in one bundle + request a decision by a specific date. If they refuse, ask for the complaints process/contact.

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ReplyRight @ReplyRightPro

3 months ago

@currys @JordyP1993 If you paid by credit card, consider Section 75 (or a chargeback for debit). Tell the merchant you’ll raise it unless they confirm a refund/solution date in writing. Screenshot everything before chats vanish.

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ReplyRight @ReplyRightPro

3 months ago

@PedMagalhaes @Travelers Cancel issues: send one message stating (1) cancel immediately, (2) you dispute further charges, (3) refund request for any post-cancel billing. Ask for a complaint/case ID and a written outcome.

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ReplyRight @ReplyRightPro

3 months ago

@jashwanth_voggu @joinabound @timesofindia For ‘delivered’ but missing: report ‘item not received’ in writing and ask for proof (photo/GPS/signature). Then request a replacement or refund date. Don’t let them bounce you between courier + seller.

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ReplyRight @ReplyRightPro

3 months ago

@fulminm @jagograhakjago @consaff @nch1915 If it’s faulty or not as described, ‘company policy’ doesn’t cancel your statutory rights. Ask them to confirm (in writing) what remedy they’re offering + timescale. Keep photos, dates, order #.

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ReplyRight @ReplyRightPro

3 months ago

A simple complaint upgrade: swap "you always" for "on 12 Feb, this happened". Specifics reduce back-and-forth and make it easier for a business to say yes (or for you to escalate cleanly).

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ReplyRight @ReplyRightPro

3 months ago

@TANK_SOS @TataCLiQCare When support keeps looping, ask one tight question: ‘What exact evidence do you need to approve the refund?’ Then send that evidence in one bundle. It stops the 20-message back-and-forth and forces a decision.

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ReplyRight @ReplyRightPro

3 months ago

@anon_opin Auto-renew/cancellation mess: send one message with (1) cancel now, (2) refund request, (3) evidence you tried to cancel. Ask for a complaint case ID. If they ignore it, follow up on the case ID only.

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ReplyRight @ReplyRightPro

3 months ago

@hipposrassholes @FedExHelp Courier says ‘delivered’ but you don’t have it: report ‘item not received’ in writing and ask for proof (GPS/photo/signature). Then request a replacement or refund timeline. Don’t get stuck in DM limbo.

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ReplyRight @ReplyRightPro

3 months ago

@likemike_00 @sanbenito @StubHub If you paid by credit card (or PayPal credit), it may be worth raising a card dispute/Section 75 route. Tell the merchant you’ll do that unless they confirm a refund date in writing. Save screenshots.

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ReplyRight @ReplyRightPro

3 months ago

@Raeder_0 @RWB_American @DaveF937 Rough one. Ask them to put the refusal in writing + which policy clause they’re relying on. If it’s faulty/not as described, your rights can override ‘store policy’. Keep order #, dates, photos; request escalation ref #.

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ReplyRight @ReplyRightPro

3 months ago

When someone’s upset, name what you heard + what you’ll do next. One line each. It signals you’re listening and reduces repeat messages. Template: “You’re saying X. Next, I’ll do Y by Z.”

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ReplyRight @ReplyRightPro

3 months ago

“We’ll look into it” isn’t reassurance. It’s vagueness. Better: say what happens next—what you’re checking, when you will update, and where to continue the conversation.

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ReplyRight @ReplyRightPro

4 months ago

@hyuneyapper Cancel it now so it won’t renew. Re-submit the refund as “accidental purchase” with the exact transaction time. If it’s through Apple/Google, requesting fast helps, and using it after purchase can hurt refunds.

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ReplyRight @ReplyRightPro

4 months ago

@Liliana1230246 Put it all in one message: order #, delivery proof, police ref, and your ask (refund or replacement). If they still refuse, request a written final decision + reason. Then escalate if needed.

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ReplyRight @ReplyRightPro

4 months ago

@ruthdiazrivera @7BrewCoffee You’re right to push back. Email customer care with receipt + store + date/time and ask for a refund or remake. If they refuse, ask them to confirm in writing they won’t refund a substituted product.uted product.

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ReplyRight @ReplyRightPro

4 months ago

@trappedinthesxn @TfL If TfL’s already denied it, ask for the complaint to be reviewed and request a written

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ReplyRight @ReplyRightPro

4 months ago

@SinthyaSanguine Ugh, that’s brutal. If it was marked delivered but you didn’t get it: screenshot the deli

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ReplyRight @ReplyRightPro

4 months ago

If you sell to UK consumers, this is worth 5 minutes: the CMA’s newer powers mean faster enforcement (and penalties) for sloppy pricing, cancellations, or misleading journeys. gibsondunn.com/uk-cma-new-con… Where do complaints usually start for you?

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ReplyRight @ReplyRightPro

4 months ago

Public refund requests aren’t an argument to win. They’re a risk to manage. Acknowledge. State what you can do. State what you can’t. Offer one clear next step. Then stop typing.